SOFT SKILLS TRAINING

1.   Communication Training

Do you listen, or do you just hear?  Can you grasp the meaning behind the words?  Do you listen to answer, or do you listen to understand?

Communication skills enable us to adapt to the context of the conversation and have a fruitful exchange of ideas while making you receptive to other’s input.

Our communication training includes:

  *   Understand how communication works

  *   Gain active listening and responding skills

  *   Building rapport

  *   Seeing things from another perspective

  *   Importance of attitude and image

  *   Body language

  *   Persuasiveness

  *   Increasing confidence

  *   How others might see you

2.   Anger Management Training

Anger is an acid that can do more harm to the vessel in which it is stored, than to anything on which it is poured – Mark Twain

Everyone experiences anger from time to time.  It is only when you are unable to control that anger, that it becomes a problem.   The aim of this course is to enable participants to understand anger, recognize the triggers of anger, and prevent anger outbursts.

DAY 1:  UNDERSTANDING ANGER

*   What is anger – the cycle of anger

*   What happens when you get angry – heart, body, and mind

*   Thought process and anger

*   Myths about anger

*   Dangers of uncontrolled anger

*   Recognise triggers

*   Society and anger

*   Why is anger on the rise

DAY 2:  PREVENTION AND / OR EFFECTIVE CONTROL OF ANGER

*   Connection between anger and depression

*   Thoughts can be deceiving – get a different perspective

*   Effective ways to calm yourself

*   Anger prevention model

*   Learn how to handle criticism

*   How to handle other’s anger

*   Turn negative anger into a positive experience